Orders typically arrive within 12-20 business days. To get an accurate estimate for your specific order, we recommend visiting our tracking page. Simply go to “Track order” on VeteranStitch website and enter your order number and email address. You’ll be able to view all the details related to your order, including the estimated shipping time.

Please keep in mind that shipping times may vary based on factors such as the type of product and shipping or production time, and any unforeseen circumstances. We strive to fulfill orders as quickly as possible and provide regular updates on the progress of your shipment.

If you require any further assistance or information, please don’t hesitate to contact us. We’re here to help!

When your order is shipped, we will send you a confirmation email with the tracking number (when available), allowing you to monitor the shipment online.

You can also use this page to track your order if you have the tracking number.

Most of the orders will be handled and delivered by USPS and UPS. Other shipping partners are DHL, Fedex and A C I. Depending on your location and products, we use different couriers to ensure that your order would reach you in the shortest possible time.

Absolutely! We will send out a confirmation email once your order is shipped. The email will also contain your tracking number when it is available.

If you have any more queries regarding your order or our shipping process, you can reach out to us at support@veteranstitch.com. We'd be happy to help you!

Due to the fact that our products are customized, we DO NOT accept returned/ exchanged items. Please contact us via chat, our email support@veteranstitch.com or our contact form if the item you received has a problem.

Please be reminded that our warranty policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since you received the order, unfortunately, we can’t offer you a replacement or refund.

If your new cap doesn’t meet your expectations, we’ve got your back with an easy refund. No questions asked—we just want you to be proud of wearing it, and we stand by the quality of every stitch.

We accept all the major credit cards as well as Paypal.

So whether you're using a Visa, Mastercard, American Express, or Paypal account, we've got you covered.

Apple Pay is currently available, but it is only visible when you use Safari on iPhone, iPad or Mac.

We also offer a 100% satisfaction guarantee, so if for any reason you're not happy with your purchase, just let us know and we'll refund your money immediately.