Shipping Policy

Under normal circumstances, our processing times for personalized embroidered veteran products are as follows:

• Each order is crafted with precision and care, typically taking 3-7 business days to process.

We know your service and sacrifices deserve nothing but the best, so we take the time to get every stitch right. After all, these aren’t just products—they’re a reflection of your pride and dedication. Thank you for your patience as we create something that truly honors your legacy.

For our personalized embroidered products, we take extra care to ensure each piece meets the highest standards. Due to the detailed craftsmanship involved, shipping may take a bit longer. Below are the typical shipping times and fee ranges for most orders (excluding bulky items):

Shipment Method | Typical Shipping Time | Shipping Fee
Standard Shipping | 15-25 business days | $4.99

An estimated delivery time for your order will show on the order confirmation. 

• Final delivery is often handled by the local postal. Actual shipping time may vary depending on its service.

• During peak seasons and periods of high demand, carrier services may require an additional 5-10 business days for shipping.

We work with many carriers to ship the order, which depends on the shipment address. 

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid), and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the recipient's responsibility. The package may be subject to local customs or VAT taxes, which depend on the shipping destination. For further information, please refer to your country's customs policies.

We cannot change the shipping address once the order has been in production. If you need to update it, please reach us within 06 hours of placing your order via the email address at the bottom of this page or fill in this Contact Form.

Customers may cancel their orders within 24 hours of placing their order, provided they have an acceptable reason for doing so. Acceptable reasons include but are not limited to a mistake in the order, product unavailability, or a change in the shipping address.

Please note that we do not accept cancellations due to a change of mind or personal preference.

If you wish to cancel your order within 24 hours, please contact our customer service team as soon as possible. We will review your request and process the cancellation if it meets the acceptable reasons stated above.

If you discover that a shipment has been damaged in transit, please reject the package from the courier and contact our customer service. If the shipment was delivered without your presence, please contact customer care to determine the following steps.

If you have any question about our shipping policy please contact us by given bellow information

Working Hours: Support 24/7
Adress: 30 N Gould St Ste R
Sheridan, WY 82801 USA

Email: support@veteranstitch.com