What's the Difference Between a Return and the Stitch Guarantee?

Standard Returns (within 60 days): We gladly accept returns for any unworn, unwashed, and like-new embroidered items within 60 days of delivery. If you ordered the wrong item, need a size change, or simply changed your mind, we’ve got your back. A small restocking fee may apply, and shipping fees are non-refundable.

Defective Items: If your product has a manufacturing defect (e.g., mis-stitching, broken embroidery) and it's within 30 days of delivery, contact our team for a free replacement.

Start a Return: Send an email to Support@VeteranStitch.com to start a return.

The Stitch Guarantee (After 60 Days)

We know veterans don’t ask for much. But when you buy from us, you deserve gear that stands the test of time — and wear.

That’s why every embroidered cap from VeteranStitch is backed by our Stitch Guarantee for Life.

Tears? Loose threads? Coffee spills? Stitch coming undone after too many Friday wear-outs? We replace it. No questions asked.

This guarantee applies after 60 days of purchase — when normal returns are no longer eligible.

How to Use the Stitch Guarantee

1. Proof of Purchase: Have your order number or receipt ready.

2. Photos: Snap clear photos of the item and any defect or damage.

3. Email Us: Send everything to support@veteranstitch.com with subject: "Stitch Guarantee Request"

4. Our Team Reviews: We’ll get back to you within 48 hours with next steps.

No need to send the hat back. We respect your time and your service.

FAQ

Can I request a different design if mine is out of stock?

• Yes! If your original cap is unavailable, we’ll offer a similar design of equal or lesser value.

I customized my hat. Is it still covered?

• Absolutely. Personalized items are still eligible under the Stitch Guarantee.

Can I claim the Stitch Guarantee if I bought from a reseller or marketplace?

• Only if it’s an authorized reseller and you can provide a receipt.

How long does it take to process a guarantee claim?

• Most claims are processed in 24–72 hours. During holidays or peak periods, it may take a bit longer.

What’s not covered?

• Lost or stolen items

• Items purchased with a Stitch Guarantee discount code

• Free promotional items (unless otherwise stated)

• Items altered beyond intended customization (e.g., dyed, cut, reworked)

Questions? Email us at support@veteranstitch.com We’re here to serve you, just like you served our country.

VeteranStitch — Stitching Honor Into Every Thread.